ServiceNow SOM Developer

LTM is seeking a experienced ServiceNow Sr Developer for design and implementation of solutions on ServiceNow Sales and Order management product This role involves translating business requirements into technical solutions and ensuring alignment with ServiceNow best practices and standards

Candidates to possess a deep understanding of ServiceNow platform capabilitiesmodules and integrations with thirdparty technologies exhibit robust leadership in technical consultations and champion innovation and quality across all projects

RESPONSIBILITIES AND DUTIES

Requirements Gathering Conducting workshops interviews and meetings to understand and document business requirements and functional needs

Process Design Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices

Gap Analysis Identifying gaps between existing processes and desired futurestate processes recommending solutions and improvements

Solution Implementation Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs

Documentation Creating user stories process documentation training materials and other relevant documentation to support implementations

Training and Support Providing postimplementation support training and guidance to users to ensure successful adoption and optimization of the platform

QUALIFICATIONS

Required

6 years of experience in implementing ServiceNow solutions





Experience in Design configure and customize ServiceNow SOM module as per Organizations SOM process

Must have experience in implementing the modules below o ServiceNow Sales and Order Management o Customer Service Management CSM module

Extensive experience across the ServiceNow core platform security performance and compliance

Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding

Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications

Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions

Perform system testing troubleshooting and issue resolution during the implementation phase

Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow

Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platformmodule

Document processes configurations and solutions to create comprehensive user guides and training materials

Excellent communication and interpersonal skills

Preferred

Implementation Experience in Sales and Order Management

Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus

Exceptional leadership problemsolving criticalthinking and communication skills

Mandatory Skills : ServiceNow SOM Developer

📌 Specialist - Package Implementation (Pune)
🏢 LTM
📍 Pune