Roles & Responsibilities:

Role Summary

The Engagement Manager & Account Manager is accountable for end-to-end ownership of customer engagement, encompassing account management, service delivery, and project/program execution across Managed Services (Infrastructure SAP) and development initiatives.

The role demands robust customer-facing leadership, with the ability to engage CXOs including the CEO, translate business objectives into executable IT outcomes, and ensure predictable delivery, service stability, and financial performance. Prior program or project management experience and mandatory hands-on exposure to either Infrastructure or SAP landscapes are essential.

Educational qualification:
- Bachelor’s degree in Engineering / MCA / MBA.
- PMP / PRINCE2 / Agile certification preferred.
- ITIL certification is an advantage

Experience :

15-18 years

Mandatory Experience
- Prior experience as Program Manager / Project Manager in enterprise IT environments.
- Mandatory domain background in either Infrastructure or SAP (one is compulsory).




- Strong experience managing Managed Services (Infra and/or AMS) alongside projects.
- Proven ability to manage senior customer stakeholders, including CXOs and CEOs.

Functional & Technical Skills
- Strong understanding of Manufacturing business processes (mandatory), with working knowledge of Purchasing, Sales, and Finance.
- Expertise in SDLC, ITIL-based service management, Agile/Hybrid delivery models.
- Strong financial acumen with experience in budgeting, forecasting, and P&L; management.
- Excellent communication, negotiation, and conflict-resolution skills.

Preferred Skills :

Key Responsibilities

Account & Engagement Management
- Own the overall customer relationship as the single point of accountability for IT delivery and operations.
- Build and sustain trusted relationships with CEO, CXOs, and senior business stakeholders.
- Act as a strategic partner, aligning IT initiatives with business priorities and long-ter

📌 BGSW_2026_IT_Manager_SDM (Pune)
🏢 Bosch Group
📍 Pune