Title: Shift Manager (AM/ASM)

Location: Bengaluru, Karnataka 560076

SUMMARY:

The shift Manager (AM/ASM) would be responsible for handling the shift. His/her majority of the time is spent in meeting Guest expectations, running smooth operations, inspiring the restaurant staff & ensuring product quality.

Description:

Leads Operational Excellence and the Guest Experience:

- Role models expected behavior and coaches team on hospitality standards
- Executes processes that ensure the restaurant meets safety and sanitation standards
- Executes processes that ensure inside and outside cleanliness standards are met
- Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency
- Responds to all Guest feedback with action plans to address opportunities
- Ensures all shifts are appropriately staffed to achieve service with speed goals
- Empowers the team to satisfy Guest needs and resolve concerns
- Removes barriers to delivering Hospitality behaviors
- Communicates Guest feedback to the team and involve in action plans to resolve issues.

Builds Team Talent:

- Handles all employee concerns with a sense of urgency
- Treats all team members fairly and with respect
- Ensures no team members is placed in position until all training is complete
- Provides regular communication to team including goals and results
- Source, trains, retains, and develops team members that improve the Guest experience





6.Executes team service through effective scheduling, cross training, and deployment

- Executes development plans for talented team members to grow their career

Drives Sales Growth:

- Owns local store marketing in trade area, becoming integrated into the community
- Tracks results
- Involves entire team by communicating goals, results, and action plans
- Ensures the restaurant is well maintained including cleanliness
- Ensure all products are available to Guests every shift and execute all products to standard

6.Utilizes appropriate suggestive selling

Plans and Communicates:

- Discusses issues with other managers

2.Discusses shift plan with team

- Involves entire team by communicating goals, results, and action plans
- Makes adjustments to assignments during the shift to achieve goals
- Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency
- Executes travel paths and delegates tasks as required
- Ensures each shift is appropriately staffed to meet hospitality with speed goals

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Skills: Speaks/Reads English, Math, On-boarding of new employees, Team building, Conflict management, Root cause analysis, Problem solving, at least 18 years of age

· Qualification – 3 Years Hotel Management Degree/Diploma, Graduate

· Experience – Minimum 0-2 years’ experience in Food Services or Retail industry & IHM Freshers

📌 Shift Manager (India)
🏢 arnisofttechnologies
📍 India