- Design, develop, and configure solutions on the Servity ITSM platform (DCON).
- Customize ITSM modules including Incident, Problem, Change, Service Request & Asset Management.
- Develop workflows, business rules, forms, scripts, and integrations.
- Integrate with procurement tools/vendor portals such as HP, Dell & Lenovo.
- Support enhancements, bug fixes, UAT, testing, and platform optimization.
- Work closely with business and technical stakeholders.
- Prepare and maintain technical documentation.
- Provide operational support throughout the contract.
Required Skills :
- Proven Servity Developer / DCON Servity experience.
- Robust ITSM background.
- Experience with platforms such as ServiceNow, BMC, or Remedy.
- Good understanding of ITIL processes.
- Hands-on experience with configuration, scripting & integrations.
- Strong communication and stakeholder management skills.
- Ability to work independently in a contract role.