Location: Remote (Europe Timezone Support Required)
Engagement: Full-Time (8 Hours/Day)
Primary Skill: ServiceNow NowAssist
Secondary Skills: SPM / CSM / ITSM
Job Summary
We are looking for an experienced ServiceNow NowAssist Developer to join our team on a 3–4 month contract. The ideal candidate must have strong hands-on experience in ServiceNow NowAssist (Generative AI capabilities) and good exposure to SPM, CSM, and ITSM modules. The role requires working in the Europe timezone and is fully remote.
Key Responsibilities
- Design, develop, and configure ServiceNow NowAssist solutions.
- Implement Generative AI use cases within ServiceNow platform.
- Customize and enhance workflows across ITSM, CSM, and SPM modules.
- Integrate NowAssist with knowledge articles, virtual agents, and case management.
- Collaborate with business stakeholders to gather AI-driven automation requirements.
- Ensure best practices in ServiceNow development and platform governance.
- Troubleshoot and resolve technical issues within the platform.
- Support testing, deployment, and post-implementation activities.
Required Skills & Experience
- 4+ years of hands-on ServiceNow development experience.
- Strong experience with NowAssist implementation and configuration.
- Solid understanding of ITSM processes (Incident, Problem, Change).