Job Summary We are seeking an experienced

ServiceNow Integrations L3 Consultant responsible for providing advanced support, administration, enhancement, and integration services across the ServiceNow platform. The role involves managing complex integrations between ServiceNow and enterprise applications, troubleshooting production issues, driving root cause analysis, and supporting platform enhancements in a global ITSM environment.

Key Responsibilities

L3 Support & Incident Management Provide L3 production support for ServiceNow integrations and platform services. Analyze and resolve complex incidents, integration failures, and performance issues. Perform Root Cause Analysis (RCA) and implement permanent corrective actions. Support Problem, Incident, Change, and Release Management processes. Ensure SLA compliance for critical support tickets.

ServiceNow Integration Management Design, develop, configure, and support integrations using: Integration Hub REST APIs SOAP Web Services MID Server JDBC/LDAP Integrations Email Integrations Support integrations between ServiceNow and:



Azure AD / Active Directory SAP Salesforce Workday Monitoring Tools Middleware Platforms (Boomi, MuleSoft, Axway) Troubleshoot interface connectivity, authentication, and data synchronization issues.

Platform Enhancements & Administration Configure ServiceNow workflows, Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts. Support platform upgrades, patches, and release deployments. Manage instance cloning, migration activities, and setting refreshes.

Perform performance optimization and platform health checks. Stakeholder & Vendor Management Work closely with business teams, architects, infrastructure teams, and vendors. Participate in design reviews and impact assessments.

Provide SME guidance to L1/L2 support teams. Maintain technical documentation, SOPs, and knowledge articles.

Mandatory Technical Skills ServiceNow ITSM CMDB Service Catalog Incident, Problem & Change Management Integration Hub Flow Designer Discovery MID Server Integration Technologies REST APIs SOAP Web Services JSON/XML OAuth, SAML, JWT Webhooks API Management

📌 ServiceNow IntegrationsConsultant (Mumbai)
🏢 CosMicIT
📍 Mumbai