Role Overview

MT is seeking a motivated ServiceNow Developer to support the design, configuration, and ongoing maintenance of the ServiceNow platform. This role is ideal for a developer who thrives in collaborative environments, working alongside senior ServiceNow resources and administrators to deliver workflows, applications, and platform improvements that enhance organizational efficiency.

The position emphasizes hands-on delivery, routine development, and maintenance activities within a mature team structure. It is designed as a capacity-building role , not a standalone technical owner.

Key Responsibilities

- Develop and configure ServiceNow applications, workflows, and forms using Flow Designer, Business Rules, Client Scripts, and UI Policies.
- Build and maintain custom applications and modules on the Now Platform.
- Support ITSM processes including incident, problem, and change management.
- Write and maintain automation and integration scripts using JavaScript and GlideScript.
- Participate in testing, debugging, and troubleshooting platform issues.
- Support and develop AppEngine capabilities.
- Collaborate with business analysts to translate requirements into technical solutions.
- Assist with ServiceNow upgrades, patches,



and instance maintenance.
- Create and maintain technical documentation for configurations and customizations.
- Follow ITSM best practices and internal development standards.

Required Skills & Experience

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 4+ years of professional experience.
- 2+ years hands-on experience in ServiceNow development and administration.
- Basic understanding of JavaScript and web development concepts.
- Familiarity with ITIL and ITSM processes.
- Knowledge of relational databases and scripting logic.
- Experience in configuration, scripting, troubleshooting, testing, and documentation.
- Strong problem-solving skills and attention to detail.
- Good communication skills and ability to work effectively in a team setting.

Desirable Skills

- ServiceNow Certified System Administrator certification.
- Exposure to ServiceNow modules such as ITSM, ITOM, and CSM.
- Experience with Azure DevOps.
- Familiarity with REST and SOAP web services and integration concepts.
- Basic knowledge of HTML and CSS for Service Portal work.

📌 ServiceNow Developer (Hyderabad)
🏢 eProSoft
📍 Hyderabad