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- 5–10+ years of experience in IT Service Management / IT Operations with strong focus on CMDB and ITOM
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- Strong expertise in CMDB design, implementation, and governance, including CI lifecycle management and relationship mapping
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- Hands-on experience with ServiceNow Discovery, including MID Servers, probes, patterns, and credential management
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- Experience in Service Mapping and dependency mapping across enterprise applications
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- Strong knowledge of ITOM modules such as Event Management, Orchestration, and Cloud Discovery
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nMinimum Qualification: 15 years of full time education