Job Title: Associate / Senior Associate – Onboarding Operations

Location: Noida Department: Enterprise

Role Overview

You will be responsible for the end-to-end onboarding journey of online and offline merchants or partners. This includes verifying credentials, conducting risk assessments, and ensuring that the "Go-Live" process is frictionless while maintaining 100% regulatory compliance.

Key Responsibilities

 Verification & Compliance: Perform KYC (Know Your Customer) and KYB

(Know Your Business) onboarding due diligence checks. Review documents and OVDs submitted by sales teams or merchants to ensure authenticity.

 Risk Assessment: Conduct website and business model reviews to identify potential fraud, brand reputation risks, or prohibited business categories.

 Process Management: Coordinate with internal stakeholders (Sales,

Product, Tech, and Compliance) to resolve onboarding bottlenecks and reduce TAT (Turnaround Time).

 SOP & Documentation:



Maintain and update Standard Operating

Procedures (SOPs) in line with changing RBI or NPCI guidelines.

 Stakeholder Management: Act as the primary point of contact for Key

Account Managers (KAMs) to clarify documentation errors and merchant queries.

Required Skills & Qualifications

 Education: Bachelor’s degree in business, Finance, or a related field.

 Experience: 1–5 years in Fintech, Banking, or E-commerce operations

(specifically in Merchant Onboarding or KYC).

 Domain Knowledge: Solid understanding of Payment Gateways, QR

Codes, EDC/POS machines, and AML (Anti-Money Laundering) standards.

 Technical Skills: Proficiency in MS Excel (VLOOKUP, Pivot Tables) is mandatory.

 Attributes: High attention to detail and the ability to work in a rapid-paced, 24/7

environment.

📌 Service - Merchant Engagement (Noida)
🏢 Paytm Payments Services
📍 Noida