- Strong customer service mindset with excellent verbal and written communication skills.

- Ability to prioritize competing activities and perform effectively in a fast-paced support setting.

- Experience working with ticketing, case management, or IT service management platforms.

- Strong organizational skills and attention to detail.

- Ability to analyze information, assess priorities, and make sound decisions under pressure.

- Demonstrated ability to work collaboratively across multiple teams and stakeholders.

- Experience managing customer communications and expectations throughout a support engagement.

- Understanding of service desk operations, incident management, request fulfillment, and escalation processes.

- Minimum of 2-3 years of customer service, service desk, technical support, or IT operations experience.





- ITIL Foundation certification is considered an asset.

- Experience with ServiceNow is required.

- College education, or equivalent experience in an IT service desk environment.

- Basic IT troubleshooting skills, with the ability to diagnose common hardware, software, and connectivity issues.

- Working knowledge of MS Windows and MS Office in addition to IT service management platforms.

- Ability to adhere to defined processes and procedures, suggest improvements, and work within established project methodologies.

- Availability to work rotational shifts in a 24x7 operation.

📌 Service Desk Analyst (India)
🏢 World Wide Technology Holding
📍 India