Job Summary:

We are looking for a responsible and customer-focused service coordinator to manage service requests, coordinate technicians, communicate with customers, and ensure timely completion of repair and service activities.

Key Responsibilities:

- Receive and register customer service requests and complaints.
- Coordinate with technicians for service visits and job allocation.
- Schedule and track installation, repair, and service activities.
- Follow up with technicians on pending and completed jobs.
- Communicate service status and updates to customers.
- Maintain service records, job cards, and daily reports.
- Coordinate spare parts requirements with the service team.
- Monitor pending, repeat, and delayed service cases.
- Handle customer queries and escalate unresolved issues.
- Prepare daily/weekly MIS and service performance reports.




- Ensure proper closure of service calls within the required timeline.

Requirements:

- Any Graduate / Diploma preferred.
- 1–3 years of experience in service coordination, customer care, or operations.
- Valuable communication and coordination skills.
- Basic knowledge of MS Excel and computer applications.
- Ability to handle multiple service requests and follow-ups.
- Experience in electronics, TV, AC, home appliances, or the repair & service industry is an advantage.

Skills: Customer Handling | Technician Coordination | Service Scheduling | Follow-up | MIS Reporting | MS Excel | Communication | Problem Solving

Pay: ₹18,000.00 - ₹21,000.00 per month

Work Location: In person

📌 Service Coordinator (Chennai)
🏢 Run Service Infocare
📍 Chennai