Job DescriptionJob Title: Client Services Manager
NLocation: Hyderabad (100% Onsite only)
NShift: US Shift
NRole Overview
nTheClient Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience.
NThe role requires solid coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities.
NKey Responsibilities
nClient & Account Management
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- Serve as the primary point of contact for assigned client accounts N
- Manage day-to-day client communication, requirements, and updates N
- Ensure adherence to contractual SLAs and client processes N
- Proactively manage escalations and issue resolution N
nDelivery & Operations Support
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- Partner with Recruiting teams to support demand fulfilment N
- Track open requirements, interviews, offers, and onboarding N
- Ensure accuracy in ATS/VMS systems (tagging, updates, compliance) N
- Coordinate with Operations, onboarding, and workforce experience teams as needed N
nReporting & Compliance
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- Prepare and shareregular client reports and dashboards N
- Maintain data accuracy for MIS, scorecards, and audits N
- Ensure compliance with internal policies and client guidelines N
nCollaboration & Continuous Improvement
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- Work closely withcross-functional teams to improve service delivery N
- Identify process gaps and suggest improvements N
- Contribute to team initiatives, trainings, and knowledge sharing N
nKey Performance Indicators (KPIs)
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- SLA adherence anddelivery timelines N
- Client satisfaction andfeedback N
- Data accuracy and compliance scores N
- Fill ratio / delivery metrics (role/client-dependent) N
- Escalation management effectiveness N