Why Join 7-Eleven Global Solution Center?

When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries.

Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?

7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences.

To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

At 7-Eleven we are guided by our Leadership Principles. Each principle has a defined set of behaviours which help guide the 7-Eleven GSC team to Serve Customers and Support Stores.

- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable

About This Opportunity

Job Title: Senior UX Researcher

Location: Bengaluru, India

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This role is deeply focused on survey science, statistical modeling, and experience analytics. You will work closely with U.S.based partners and spend the majority of your time independently executing research, analyzing data, synthesizing multiple data sources, and producing high-quality written insights that directly inform where the organization should focus to improve customer experience.

You will play a critical role in helping teams understand:

· How different aspects of the experience relate to one another

· What drives overall satisfaction, brand perception, and loyalty

· Where the highest leverage opportunities for experience and product improvement exist

Responsibilities:

Survey Design & Execution

- Design, deploy,



and independently manage large‑scale customer experience surveys, including relational CX, transactional CX, and product experience tracking.
- Own end-to-end survey execution, from construct definition and questionnaire design through fielding, QA, weighting, and data hygiene.
- Define and apply appropriate sampling strategies, bias mitigation approaches, and validation techniques to ensure data quality and representativeness.
- Continuously evolve surveys over time to maintain trendability while increasing insight depth and relevance.
- Apply advanced survey research techniques when appropriate, such as Kano, Conjoint, and MaxDiff, to support prioritization and trade‑off decisions.

Advanced Survey Analytics & Modeling:

- Apply advanced analytical techniques, including factor analysis, PCA, and other dimensionality reduction methods, to uncover latent drivers of customer experience.
- Build and interpret driver models (e.g., regression, derived importance, SEM-like approaches) to understand what most influences satisfaction and brand perceptions.
- Conduct segmentation using clustering, composite scoring, and index creation to support experience prioritization.
- Ensure statistical rigor through appropriate confidence testing, reliability checks, and clear methodological documentation.
- Demonstrate fluency with descriptive and inferential statistics, including hypothesis testing, confidence intervals, regression analysis, ANOVA, and MANOVA.

Experience Signal Triangulation

- Integrate survey data with other customer experience signals, such as product analytics, operational metrics, NPS/CSAT, and customer feedback data, to form a holistic view of the customer experience.
- Identify misalignments between self-reported experience and observed behaviors.
- Surface cross channel and cross journey patterns that inform strategic focus areas.
- Partner with product analytics and BI teams to connect survey results to behavioral telemetry and dashboards.

Insight Synthesis & Reporting

- Produce clear, executive ready insight reports and written readouts that emphasize implications, tradeoffs, and recommended focus areas.
- Translate complex analyses into concise narratives, visual frameworks, and prioritized opportunity areas that teams can act on.
- Create reusable analytical artifacts—such as scorecards, models,



and frameworks—that scale beyond individual studies and become part of the organization’s measurement foundation.

Ways of Working

- Operate effectively in a highly asynchronous, globally distributed research environment.
- Work independently with minimal process overhead while maintaining solid written communication with partners.
- Serve as a trusted analytical and thought partner to senior research, product, and customer experience stakeholders.

Technical Skills Required:

- Enterprise survey platforms such as Qualtrics, Alchemer, QuestionPro, or equivalent.
- Statistical and analysis tools such as R, Python, SQL, and commonly used statistical packages (e.g., SPSS, STATA, SAS).
- BI and visualization tools such as Looker, Tableau, Power BI, or similar platforms.

Education & Experience:

5–8+ years of experience in survey research, customer insights, or quantitative UX research.

- Deep, hands-on expertise in:
- Survey methodology and questionnaire design
- Factor analysis / PCA and multivariate statistics
- Driver analysis and experience modeling
- Descriptive and inferential statistics (e.g., hypothesis testing, confidence intervals, regression, ANOVA, MANOVA)

- Strong experience analyzing large datasets using R, Python, or SQL.
- Demonstrated ability to independently analyze data and produce high-quality written insights.

Privileges & Perquisites:

7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects.

Work-Life Balance: Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days off are provided for specific work demands.

Well-Being & Family Protection: Comprehensive medical coverage for spouses, children, and parents/in-laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues.

Top of Form

Wheels and Meals: Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices.

Certification & Training Program: Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms.

Hassel free Relocation: Support and reimbursement for newly hired employees relocating to Bangalore, India.

📌 Senior UX Researcher (Bengaluru)
🏢 Eleven
📍 Bengaluru