We're Hiring || Senior Training Manager

- Process: International (Banking + Others)
- Shifts: Rotational Shift (including night shifts)
- Working Days: 5 days a week, 2-week offs
- Location - Mumbai & Chennai (Role will require travelling at both location)
- Education - Graduate (Experience) required

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- Review Existing Training Materials of the project/s
- Help in designing KRAs for the team assigned
- Work with Call Center management staff
- Coordinate training activities with Hexaware and client stakeholders
- Develop and review cross-training materials and SOPs
- Preparation and review of relevant Training reports and Dashboards
- Participate in RFQs/RFPs responses and discussions
- Coordinate plans on TTT sessions for new/potential trainers
- Experience in Inbound and Outbound Voice and Non-Voice domain
- Span of control – ~900 FTE’s




- Robust Banking/ BFSI /CS/Telecom/Travel/eCommerce experience from International projects is required
- Preparation of decks for MBRs, WBRs, QBRs for client reviews
- Develop Managers/DMs/AMs for on-the-job requirements and part of the succession planning exercise.

Criteria -

- Graduate / Post-Graduate
- 5-6 years of training experience in a managerial role
- 10+ years of experience in process training area managing teams
- Experience in Inbound and Outbound Voice and Non-Voice domain
- Ability to coordinate training activities with stakeholders across one or multiple LOBs as assigned and multiple locations.

Interested candidates can connect with - HR Simran - (phone hidden)

Or can share resume on [email protected]

📌 Senior Training Manager (Mumbai)
🏢 TP
📍 Mumbai