Role & responsibilities

Technical Comptency

- Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent

- Ability to configure ServiceNow ITSM applications in alignment with approved design plans

- Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing

- Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS

- Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively

- Worked with and understands the value in creating repeatable processes to design development, test,



staging and production environments that are reliable with high availability

- Must be ServiceNow Certified Systems Administrator

- Should possess knowledge in Agile/Scrum methodology

- Basic knowledge with ITIL/industry standards

- Knowledge of software development lifecycle (SDLC)

Behavioral competency

- Effective communication skills with both non-technical and technical audiences (verbal and written)

- Excellent Interpersonal skills to work with the project team members collaboratevily

- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

@NR

📌 Senior Service Now Developer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai