Job Summary

This position serves as a key member of the corporate Gallagher s Internal Consulting team that is responsible for designing and executing strategic and operational improvement initiatives. This role will collaborate with senior team members and operational staff to design, plan, and implement a new Global HR Shared Services Hub over a 2 - 3 - year time horizon. Specific tasks will include conducting data analysis; establishing future state HR Service Delivery Model (inclusive of service catalog, tiered definitions, organizational structure / sizing); standardizing core HR processes; creating HR Support Model reference documentation (e.g., Desktop procedures, FAQs, Job Aids); and building Support Model performance scorecards.

Upon successful implementation of the Global HR Shared Services Hub, the incumbent will transition to other initiatives.

Responsibilities

- HR Design and Expertise Design and deploy Tier 1 and Tier 2 HR support function processes to ensure efficiency and scalability.

- Develop HR taxonomies, service catalogs, and detailed implementation plans.

- Contribute to the organizational design of Tier 1 and Tier 2 support teams.

- Collaborate with cross-functional teams to ensure seamless integration of the recent support model.

- Support the assessment and deployment of advanced Tier 0 solutions, such as Agentic AI, to enhance HR service delivery.

- Serve as a subject matter expert in HR transformation, leveraging experience from large consulting firms to drive results.

- Advise HR stakeholders on opportunities for improvement within HR sub-functions (e.g., centralization, process standardization), creating an evidence-based foundation for change.

- Analyze and reengineer business processes with input from management and staff.





- Determine comprehensive business requirements.

- Document current-state (as-is) processes and information flows.

- Develop future-state (to-be) process flows and process change diagrams to identify necessary organizational and workflow changes.

- Apply problem-solving skills to craft actionable recommendations and work with management and staff to implement solutions.

- Lead workstreams in the execution of the Global HR Shared Services Hub initiative, ensuring alignment with organizational goals and timelines.

- Ensure project milestones are achieved, and deliverables meet the highest quality standards.

- Provide a clear implementation approach for executing transition plans through defined phases and milestones.

- Write detailed action plans, including timelines, tasks, and sequences of events, to guide team members, consultants, and contractors.

- Develop training materials for assigned projects.

- Update project management documents regularly.

- Actively measure, monitor, and report on project and transition activities, milestones, dependencies, status, KPIs, and risks/issues.

- Create and deliver report-outs and updates to project teams and stakeholders at various levels.

Qualifications

Minimum Required Qualifications

- MBA

- 6+ years of HR experience

- 2-4 years HR management consulting experience, including Contact Center or HR Shared Services projects

Preferred Qualifications

- Familiarity with advanced Tier 0 solutions, such as Agentic AI, is a strong plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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