Candidate should be working prior as a Senior Manager or in a leadership role.**
Skillset:
Insurance Domain Experience-Mandatory
Life &Pensions;
Experience in Client-facing projects in a consulting and/or technology professional services organization
Operations Management
Project Management
Business Transformation
Responsibilities:
Experience in managing large programs of 250+ FTEs
- Own and manage various offshore Customer Journeys & new Transitions
- As part of the team, the individual will manage end to end journey for offshore team
- The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and offshore Head
- Solid and proven track record in delivering large sized transformation programs
- Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span
- Will also be responsible for driving improvement customer experience and transformation across the journeys
- Impeccable operational acumen and ability to problem solve and resolve conflict
- Experience in Client Relationship Management engaging with onshore leads, key client stakeholders, understanding their requirements and Outsourcers ability to meet them
- Experience of Driving Digital Transformation across a portfolio of accounts
- Ensure resources, capabilities and capacity to meet Customer requirements
- Initiate process, productivity and service improvements to improve Customer Satisfaction
- Demonstrates a breadth and depth of operational service delivery management expertise, in an international environment
- Excellent analytical and problem-solving skills
- Experience in managing/supporting transitions of complex projects
- Self-motivated Leader with a keen eye for detail and ability to deal with ambiguity and complex operations