Job Title

Medior/Senior IT Support & Microsoft Security Specialist

Location – Hyderabad (Hybrid)

Role overview

- Matured and experienced IT support professional that acts as a key pillar of our internal

IT operations.

- Local support for India users and supporting daily operations for our support team located in Belgium. Supporting the whole group based in Belgium, Netherlands,

Luxemburg, Hungary and US.

- Proactive mindset, strong judgment, and the ability to operate independently while collaborating closely with international stakeholders.
- Provide advanced Level 2/3 IT support for internal users across devices, operating systems, and applications
- Act as an escalation point for complex or sensitive IT issues
- Ensure smooth day-to-day IT operations, including endpoint management, access management, and troubleshooting
- Support onboarding and offboarding processes, ensuring compliance with security and access policies
- Maintain accurate documentation of systems, procedures, and support processes
- Own and manage tools/knowledge like:

o Microsoft Defender (Endpoint, Office 365, Identity)

o Microsoft Entra ID (Azure AD), Conditional Access, MFA o Microsoft Intune and endpoint compliance policies o Microsoft Purview o Email security o Network security o Tenant to tenant migrations





- Monitor security alerts, investigate incidents, and take remediation actions
- Implement and continuously improve security baselines and policies
- Collaborate with global IT/security teams to align with organizational security standards
- Support audits, compliance checks, and security reviews
- Communicate clearly with both technical and non-technical stakeholders
- Hands-on experience in a fully cloud Microsoft 365 and Microsoft security environment
- Solid understanding of identity management, endpoint security, and contemporary workplace security concepts
- Experience supporting users in a global or distributed environment
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication skills and a calm, professional demeanor
- High level of maturity, ownership, and reliability
- Proactive and security-first mindset
- Ability to work independently
- Comfortable making decisions and taking responsibility
- Service-oriented attitude with a strong sense of accountability
- Microsoft certifications (e.g., SC-200, SC-300, MS-102, AZ-104, ...)
- Experience with ITIL or structured IT service management practices
- Exposure to compliance frameworks or security audits

📌 Senior IT Support and Microsoft Security Specialist (Telangana)
🏢 Amista
📍 Telangana