- Handling request and tickets for HR Operations related queries from employees and managers for the countries to which RSC HR team is providing services.
- General Employee Life Cycle support for the countries transitioned or with no local HR department
- Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions.
- Keep the Documents & SoPs updated as per the recent changes in the processes
- Ensure all daily deliverables are done as per agreed timelines
- Ensure strong adherence to defined Turnaround time and SLA.
- Participate in weekly/ Monthly update calls with Countries and Global HR Ops Team.
- German Language Expert
Functional Competencies
- Knowledge and experience of working in multinational company
- Strong knowledge of HRIS, Ideally Workday
- Strong experience of working in HR Shared Service center environments
Behavioral Competencies
- Experience of working in a global matrixed organization,
- Experience working in a fast-changing environment
- Able to take initiative, and act with confidence
Accountability Supporting the Team Lead in managing the daily HR Operations activities
Qualification and Experience required:
- HR Operations experience with some international and multi-cultural organization.
- More than 4-7 years of experience of Global HR Operation and Knowledge of driving HR operation processes using any of the HRIS tool (Workday, PeopleSoft, Oracle, SAP or similar).
- Service-minded and knows the importance of good customer service.
- Experience to work in a complex (matrix) organizations.
- Being systematic and have a structured work style with focus on details.
- A good team player and motivated self-starter.
- Very good communication and coordinating skills and fluent in English, both verbal and writing.
- An innovative and problem-solving approach to your tasks.
- Enjoy working in fast-paced environment and have a sense of urgency
Additional information Personal qualities that will help you succeed in this role include:
- A good team player who communicates well, is open/transparent, takes initiative, and possesses great Interpersonal skills.
- Motivate and mentor the teams, particularly during difficult times.
- Have good organization and negotiation skills.
- Should possess a strong critical thinking attitude able to see and work for the big picture.
- Judgemental and decision maker Takes ownership and responsibility for the deliverables from his / her team.
- Active listener and capable of building successful teams.
- Well-structured way of working
- Possess and apply the EDI (Equality, Diversity, and Inclusiveness) mindset.
- Good intercommunication skills to be able to work in close coordination with different nationalities