- Provide day-to-day functional and technical support for:
- ERP (Enterprise Resource Planning)
- QMS (Quality Management System)
- DMS (Document Management System)
- Power BI
- MS Office 365
- Requirement gathering from various departments, functionality evaluation and implementation of current features as per business requirements in ERP, DMS, Power BI etc
- Functional support in all modules for Business Central in adherence to guidelines in the organization
- User access control and management in all the application
- Development of Power BI Dashboards as per business need
- Managing Internal Customer complaints, providing End user support to IT application.
- Coordinate with application vendors for issue resolution and upgrades
- Knowledge of MS SQL database to build connection with Power BI
- Managing application database
IT Compliance:
- Creation of IT policies and SOPs as per statutory and regulatory compliance requirements
- Understanding of QMS elements such as Change control management, CAPA, Deviation etc
- Conducting trainings of ERP, DMS, QMS etc
- Supporting IT audits internal/external