Application Deadline: 9 February 2024

Department: BizTX

Location: India

Description

Great People Work Here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to make an impact? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.

We’re looking for people who don’t just come here to get the job done, but who have a real passion for the brand and a desire to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

The Desktop Service Engineer’s primary role is to provide direct local support to Twinings end-users predominately covering desktop and laptop PCs ensuring optimal workstation performance is delivered and SLAs are met. The scope extends to installing, diagnosing, repairing, maintaining, and upgrading associated hardware, software and peripherals, as well as providing elements of end user training and advice where required.

The role also has a secondary remit of being the on-the-ground contact for the central BTS technical teams to provide them with support for the installation and configuration of infrastructure hardware and software, and to provide support for the investigation and restoration of failed or failing infrastructure services or components.

Key Responsibilities

- Ensure service levels are met and maintained by providing reactive and proactive support in a timely and accurate fashion.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices, and networking hardware products.
- Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.




- Support users in local and remote network connectivity and access, troubleshooting and resolving any connectivity issues.
- Ensure configuration information for hardware and software items is maintained within the BTS’s CMDB.
- Perform on-site analysis, diagnosis, and resolution of complex PC problems recommending and implementing corrective solutions, including off-site repair as needed.
- As necessary, liaise with and co-ordinate third-party support providers and PC equipment vendors.
- Provide training and support to business staff on computer operation.
- Undertake Local Area Network (LAN) support and troubleshooting where required.

Skills, Knowledge and Expertise

- Excellent technical knowledge and experience of supporting of PC hardware and peripherals.
- Excellent technical knowledge and experience of supporting Microsoft Windows OS suite with the main focus on Windows 10/11.
- Excellent technical knowledge and experience of supporting Microsoft Office suite.
- Excellent technical knowledge and experience of supporting Microsoft Teams on Windows as well as mobile devices.
- Working technical knowledge of current network protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to conduct research into PC issues and products as required.
- Exposure to thin client technologies.
- Experience of working within an ITIL framework.
- College diploma or university degree in the field of computer science and/or be able to clearly demonstrate relevant experience in a similar role(s).
- Possess industry recognised certification(s) (e.g.MCP, MCSA, CCNA, MCSE, ITIL).

Perks

- Monthly phone bill maximum reimbursement limit is Rs.3000.
- Monthly Broadband Bill Reimbursement - Rs.2000 or on actual whichever is lower.
- Annual check-up for employee and spouse including Doctor consultation - reimbursement up to INR 15,000.
- Medical Insurance 5 lakhs Flat Coverage.
- PF and Gratuity.
- Long Service Policy.

📌 Senior Desktop Services Engineer (Gurugram)
🏢 Twinings
📍 Gurugram