The Order-to-Cash (O2C) Functional Consultant is responsible for analyzing business requirements, designing ERP solutions, and supporting the implementation, enhancement, and optimization of Order-to-Cash processes. The role requires strong functional expertise in sales order management, pricing, shipping, invoicing, receivables, and customer management while working closely with business users and cross-functional teams.

Key Responsibilities

- Gather, analyze, and document business requirements for O2C processes.

- Design and configure ERP solutions to support end-to-end Order-to-Cash operations.

- Conduct solution workshops and prepare functional design documents.

- Configure and support Order Management, Pricing, Shipping, Inventory, Receivables, and Customer Master modules.

- Perform functional testing, integration testing, UAT support, and defect resolution.

- Coordinate with technical teams for integrations, reports, interfaces, conversions, and customizations.

- Support data migration and master data validation activities.

- Provide production support, issue analysis, root cause identification, and resolution.

- Ensure compliance with business processes, internal controls, and project governance.

- Prepare user documentation, SOPs, and conduct end-user training.

- Collaborate with cross-functional teams, including Finance, Procurement, Supply Chain, Manufacturing, and Logistics.

Functional Expertise





Strong understanding of

- Sales Order Management

- Customer Master Data

- Pricing and Discount Management

- Order Fulfillment

- Shipping and Logistics

- Inventory Management

- Accounts Receivable (AR)

- Credit Management

- Billing and Invoicing

- Returns Management (RMA)

- Collections and Cash Application

- Revenue Recognition (where applicable)

Required Skills

- Solid knowledge of end-to-end Order-to-Cash business processes.

- Experience in ERP implementation, rollout, enhancement, or support projects.

- Ability to prepare business process documents and functional specifications.

- Experience with interfaces, reporting, and data migration.

- Strong analytical, problem-solving, and communication skills.

- Ability to work with cross-functional and global teams.

Preferred Qualifications

- Bachelor's degree in Engineering, Commerce, Business Administration, or a related field.

- ERP certification (Oracle EBS, Oracle Fusion Cloud, SAP S/4HANA, or equivalent) is preferred.

- Experience with Agile or Waterfall delivery methodologies is an added advantage.

Key Competencies

- Business Process Analysis

- Functional Solution Design

- Stakeholder Management

- ERP Configuration

- Testing and Quality Assurance

- Production Support

- Documentation

- Communication and Collaboration

- Continuous Process Improvement

📌 Senior Consultant | EBS SCM | Lucknow | Oracle
🏢 Deloitte
📍 Lucknow