Overview of Role The Travel Consultant (Associate/Senior Associate) role at Paytm is to deliver extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users.

Key Responsibilities

 Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options.

 Experience in the travel industry as a travel consultant or a similar position

(especially on Re-issuance)

Mandatory knowledge of Amadeus, Travelport, and should be able to perform

Ticketing & reissue on it.

 Understanding and expertise in domestic and international travel requirements (LCC airlines)

 Able to understand customer queries and advise them of suitable resolution

 Customer-focused and service-oriented where you are accountable for key performance indicators of success, such as customer satisfaction (CSAT),



key productivity metrics

 Coach, develop, and mentor Junior resources and colleagues in the team when needed

Additional Accountabilities

- Working on CRM Tickets and Phones as well for both GDS and LCC airlines.
- Action consumers booking/PNR for ticketing, re-issuance, escalations

Desired Candidate Profile

- Excellent communication skills.
- Knowledge of GDS (Galileo and Amadeus) – detailed understanding of fare rules for flights and refunds (to avoid ADMs)
- 1-3 Years of experience in Travel Agency/Industry
- Result/Target driven, attentive, adaptable, and motivated to learn
- Proficiency in technology to research options and complete process requirements

Location – Bangalore, India

No. Of Positions - 01

📌 Senior Associate - Travel CST (Noida)
🏢 One97 Communications
📍 Noida