The F5 Digital Organization is at the forefront of modernizing how we operate, delivering innovative, scalable, AI-powered digital solutions that empower business functions across the company. Within the CX Organization, we are accelerating our journey to become an AI-native enterprise, embedding intelligent systems directly into the workflows and platforms that drive revenue, customer success, and operational excellence.

We are seeking a talented, execution-focused Senior AI Engineer who is passionate about designing and deploying AI systems that create real, measurable business impact-not just prototypes. This is a hands-on engineering role at the intersection of large language model (LLM) application development, enterprise SaaS automation, agentic workflow design, and intelligent business process transformation.

In this highly impactful role, you will build and ship production-grade AI agents, RAG pipelines, and platform automations that directly reduce cycle times, eliminate manual effort, and improve productivity across GTM, RevOps, Customer Experience, and Platform Engineering functions. You will partner closely with Product Managers, AI Architects, Business Analysts, and domain stakeholders to translate complex business requirements into elegant, scalable, AI-powered technical solutions. Your decisions will be data-driven, forward-facing, and team-oriented driven by a clear commitment to ROI, engineering excellence, and responsible AI deployment.

Key Responsibilities AI Engineering Agentic Systems

- Design, develop, and deploy end-to-end AI agent workflows and intelligent automation pipelines using LangChain, LangGraph, and MCP frameworks, targeting high-priority business processes such as product launch workflows, quoting pricing automation, lead scoring, case triage, and sales enablement
- Build and operationalize Retrieval-Augmented Generation (RAG)



pipelines including document ingestion, chunking strategies, vector store management, retrieval optimization, and continuous LLM evaluation using LangSmith or equivalent frameworks
- Develop, test, and iterate on prompt engineering frameworks systematic prompt design, versioning, evaluation harnesses, structured output contracts, and improvement loops tied to measurable business outcomes
- Implement state-of-the-art AI/ML solutions that enhance CX systems, processes, and customer-facing products, conducting experiments, applying appropriate algorithms, and constructing production-grade models aligned to business needs
- Evaluate and adopt emerging AI/ML frameworks and tools to enhance performance and scalability from data ingestion to model deployment applying learnings to drive continuous improvement of existing systems

Enterprise Integrations Platform Development
- Develop Python-based integrations and REST API connectors across enterprise platforms including Salesforce, ServiceNow, Zendesk, MuleSoft/Workato, and collaboration tools (Slack/Teams)
- Build and maintain Salesforce automation workflows (SFDC Flows, Apex) and AI-embedded copilots and assistants within the Salesforce/Agentforce/Einstein ecosystem
- Implement scalable, reusable integration patterns and automation accelerators that increase team velocity and reduce time-to-delivery for new use cases
- Contribute to CI/CD pipeline integration for AI workloads using GitHub Actions,



ensuring automated testing gates, model versioning, deployment orchestration, and rollback capabilities
- Ensure high system availability, data integrity, and robust monitoring and alerting capabilities by integrating observability practices and tools (Datadog, Splunk, or equivalent) into production AI pipelines

Impact Measurement: Responsible AI
- Capture baseline metrics, design observability dashboards, and publish impact scorecards tracking hours saved, error reduction, cycle time improvement, and adoption rates for leadership and stakeholders
- Apply a data-driven, future-forward mindset developing predictive models, analytics systems, and AI applications that enable the business to make informed decisions based on trends, patterns, and large-scale data insights
- Prioritize AI/ML acumen and responsibility, recognize and mitigate potential biases in AI systems, understand the ethical implications of AI deployment, and ensure solutions are developed with fairness, transparency, and accountability in mind
- Partner closely with Enterprise Architecture, legal, and compliance stakeholders to ensure all AI systems adhere to approved governance standards, security frameworks, and data privacy requirements

Collaboration Continuous Learning
- Partner with Product Managers, AI Architects, Data Scientists, and Business Stakeholders to align technical delivery with business use cases and long-term CX organizational goals
- Collaborate with DevSecOps engineers on field validation, data quality automation, code review workflows, and platform security requirements with appropriate human gate-keeping
- Foster a culture of continuous improvement identify bottlenecks in development processes, recommend enhancements, and proactively contribute to engineering communities

📌 Senior AI Engineer - Enterprise Applications (Hyderabad)
🏢 f5
📍 Hyderabad