- Lead and manage a team of Junior Academic Counselors.
- Monitor daily counselor performance, demos, follow-ups, and admissions.
- Review counseling calls and provide regular feedback for improvement.
- Train and retrain Junior Counselors on counseling and closing techniques.
- Take ownership of team-wise and batch-wise admission targets.
- Handle significant leads and support counselors in difficult cases.
- Monitor student fee collection and pending payment follow-ups.
- Prepare and maintain daily/weekly performance reports for management.
- Motivate the team, maintain discipline, and ensure consistent performance.