Relocation: Candidate must be willing to relocate to Daman
Job Responsibilities
- Manage and coordinate day-to-day SAP support activities for internal business users.
- Handle basic and L1 SAP issues independently and provide timely resolution to users.
- Identify and escalate L3-level issues to the client's SAP Support Partner for resolution.
- Coordinate closely with the SAP Support Partner and follow up on escalated issues until closure.
- Ensure all issues are resolved within the agreed SLA timelines.
- Monitor open tickets, track their progress, and ensure timely escalation wherever required.
- Coordinate with stakeholders and HODs across various departments to understand issues, provide updates, and ensure effective resolution.
- Act as the key coordination point between internal users and the external SAP Support Partner.
- Have a good overall understanding of various SAP modules and their integration to effectively identify and route issues to the appropriate support team.
- Maintain proper communication and follow-up on critical and pending SAP issues.
Required Skills & Experience
- Experience in SAP support / SAP application support.
- Good understanding of multiple SAP modules.
- Experience handling L1/basic SAP issues and coordinating/escalating complex issues to L3 support teams.
- Strong experience in SLA management, issue tracking, escalation, and closure.
- Excellent communication and stakeholder-management skills.
- Ability to coordinate effectively with HODs, business users, and external SAP support partners.
- Solid follow-up and problem-solving skills.
- Willingness to relocate to Daman is mandatory.
📌 SAP Support Consultant (Daman)
🏢 Maitri Global Pvt.Ltd
📍 Daman
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