Preferred: Immediate Joiners only or Candidates serving notice period.

Roles & responsibilities

- Configure master-data flows (equipment, functional locations, service contracts, entitlements, business partners, products) between ERP and FSAM.
- Support time & material recording, service confirmations, and billing-relevant feedback to ERP for settlement.
- Perform functional unit, integration, and regression testing; prepare and execute test scripts and support UAT.
- Provide AMS / production support: incident and problem management, root-cause analysis, enhancement handling, and adherence to SLAs.
- Prepare functional specifications for extensions/interfaces and collaborate with developers on custom logic, APIs, and reports.
- Deliver end-user and technician training, knowledge transfer, and documentation (functional design documents, configuration workbooks, runbooks).
- Advise on best practices, upgrade-protected/clean-core approaches, and new SAP FSAM capabilities across releases.

Required Skills & Qualifications

- 58 years of overall SAP experience with a minimum of 24 years hands-on in SAP FSAM / SAP Field Service Management (FSM).
- Strong functional knowledge of field-service and asset-management processes: work-order lifecycle, planning & dispatching, mobile execution, and service confirmation.
- Hands-on FSAM configuration experience (dispatching board, service map, work orders, activities, scheduling, checklists/Smartforms).
- Experience with FSAM–S/4HANA integration (Asset Management / Service, ERP) using connectors, APIs, and data loaders.
- Understanding of asset/service master data: equipment, functional locations, installed base, service contracts, entitlements, and business partners.




- Familiarity with mobile field-service execution and offline scenarios.
- Ability to author functional specifications and collaborate with technical/integration teams.
- Strong analytical, problem-solving, documentation, and communication skills.
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.

Preferred / Nice-to-Have

- SAP FSM / FSAM Certification (SAP Certified Application Associate).
- Experience with SAP S/4HANA Asset Management (EAM / Plant Maintenance) and end-to-end maintenance/service processes.
- Exposure to SAP Service and Asset Manager (SSAM) mobile app and SAP Mobile Services.
- Knowledge of SAP BTP / Integration Suite and API-based integration patterns.
- Experience with AI-supported scheduling optimization, crowd workforce, and analytics/dashboards.
- Prior experience in AMS / managed services and Agile delivery environments.
- Domain experience in manufacturing, utilities, high-tech, medical devices, oil & gas, or equipment-servicing industries.

Soft Skills & Competencies

- Strong client-facing and consulting skills; able to engage service/maintenance leaders, dispatchers, and field technicians.
- Able to lead workstreams independently and mentor junior consultants (senior end of the band).
- Effective in cross-functional, distributed, and multi-vendor teams.
- Proactive, detail-oriented, and delivery-focused.
- Strong ownership and knowledge-sharing mindset.

Key Performance Indicators (KPIs)

- On-time, on-quality solution delivery and successful go-lives.
- Adherence to AMS SLAs (incident response and resolution times).
- Integration and data accuracy across FSAM and connected systems (S/4HANA / ERP).
- Field-user and stakeholder satisfaction (CSAT / technician adoption).
- Quality of documentation and effective knowledge transfer.

📌 SAP FSAM Consultant (Immediate Joiners only) (Mumbai)
🏢 Syntax Systems
📍 Mumbai