Role & responsibilities

- Manage and optimise SAP Customer Service, Maintenance and Field Service business processes.

- Gather requirements and prepare process flows, user stories, functional specifications and acceptance criteria.

- Work on SAP S/4HANA Service/SAP CS, SAP PM/EAM and FSM processes.

- Define service KPIs, dashboards and reporting requirements.

- Support SAP/non-SAP data integration and operational insights.

- Coordinate UAT, functional testing, deployment and post-go-live activities.

- Work with Product Owners, Architects and business stakeholders in an Agile environment.

- Drive process standardisation, user adoption and continuous improvement.

Preferred candidate profile

- SAP CS / S/4HANA Service + PM/EAM + FSM

- Service &
- Maintenance process knowledge

- KPI, Dashboard &

- Reporting

- SAP &

- Non-SAP Integration / APIs

- Business Requirement &

- Process Analysis

- User Stories, Functional Specs &

- UAT

- Agile / Scrum / Protected

- Global Rollouts &

- Change Management

- Tools: Power BI, Jira, Confluence, SAP Cloud ALM/Signavio, Azure DevOps.

📌 SAP CS Consultant Service Operations & Asset Insights (Bengaluru)
🏢 Ams Human Resources
📍 Bengaluru