Description:

- Manage end-to-end Salesforce declarative configuration, day-to-day administration, and user management across Sales Cloud and Service Cloud environments.
- Configure and maintain complex declarative automation using Salesforce Flow (Screen Flows, Record-Triggered Flows, Autolaunched Flows), Validation Rules, Approval Processes, and custom object models.
- Administer and support CPQ and Ordering flows, including product catalog setup, price books, discount schedules, summary variables, quote templates, and order generation rules.
- Configure and optimize Service Cloud features: Omni-Channel routing, Case Milestones, Entitlements, Escalation Rules, Knowledge Base, and Service Console layouts.
- Maintain security and access models including Role Hierarchy, Profiles, Permission Sets, Permission Set Groups, Organization-Wide Defaults (OWD),



and Sharing Rules.
- Oversee data management operations including data cleaning, deduplication, migration, and periodic backups using Data Loader and Workbench.
- Design and maintain analytical assets: custom report types, executive dashboards, and operational KPI reporting for Sales, Service, and Fulfilment stakeholders.
- Support release management activities, sandbox creation/refreshes, change set/package deployments, and regression testing during seasonal Salesforce releases.
- Collaborate with business analysts, solution architects, and developers to translate business requirements into productive declarative solutions.

📌 Salesforce Administrator (Pune)
🏢 SRS Infoway
📍 Pune