The Team Leader will be responsible for managing and supporting the Holiday Sales team, driving sales performance, and ensuring effective lead management and conversion.
Key Responsibilities:
- Manage and monitor the team's holiday sales leads and pipeline.
- Support the sales team in lead conversion and closure, especially for complex or high-value enquiries.
- Mentor and coach team members to improve sales performance.
- Handle customer and sales-related escalations.
- Monitor team targets, performance, and conversion rates.
- Prepare regular sales and lead management reports for management.
- Coordinate with Marketing, Product, Operations, and other relevant teams.
- Liaise with relevant teams to conduct regular product, destination, and sales training for the team.
- Ensure the team maintains strong product and destination knowledge.
Candidate Requirements:
- Minimum 7 years of experience in Holiday Package Sales.
- Travel & Tourism background is mandatory.
- Strong knowledge of domestic and international holiday destinations.
- Prior experience in managing or mentoring a sales team.
- Solid sales, negotiation, and closing skills.
- Excellent communication and customer-handling skills.
- Target-oriented and commercially driven.
- Good understanding of CRM systems and sales reporting.
Ideal Candidate Profile: A hands-on holiday sales professional who can effectively lead the team, support closures, and drive overall sales performance.