About the Role:

QI Spine Clinic, a leading health tech organization, is seeking a highly motivated and experienced Senior Manager - Sales to lead our on site sales team. This critical role is responsible for driving the conversion of new patient consultations into treatment onboardings, using a consultative, patient-first approach. You will lead a central team of patient counselors and work closely with our central panel of doctors to ensure brand trust and patient needs remain the top priority throughout the sales process.

What You'll Own

1. Lead a Hands-On Sales Team: Take a hands-on approach to leadership, actively engaging with the team to ensure they meet and exceed daily sales targets.
2. Drive Rigor and Accountability: Implement a culture of rigor and accountability, setting clear daily metrics and monitoring performance closely to ensure consistent output and a high level of productivity.
3. Manage Quality Audits and Coaching: Conduct regular quality audits of patient counselor interactions, providing targeted coaching and corrections to ensure every conversation aligns with our brand promise and delivers a premium patient experience.
4. Optimize Conversion Metrics: Develop and implement strategies to increase the conversion rate of first consultations to onboarded treatments, focusing on key performance indicators (KPIs) such as call-to-conversion and patient-to-treatment ratios.
5. Consultative Sales Approach: Ensure the team employs a highly consultative and empathetic sales methodology, prioritizing the patient's needs, education about their condition,



and the benefits of our treatment plans. You will collaborate with a central team of doctors who provide medical insights during this process.
6. Process Optimization: Continuously analyze and optimize the virtual sales process to improve efficiency, effectiveness, and the overall patient experience. This includes refining scripts, follow- up protocols, and data tracking.
7. Collaboration & Communication: Work closely with clinic operations, marketing, and technology teams to ensure a seamless patient journey from initial contact to successful treatment.
8. Performance Reporting: Generate and present regular reports on sales performance, team productivity, and key metrics to senior management, providing insights and strategic recommendations.

What We're Looking For: Bachelor's degree required; an MBA or a Master's degree in a related field is a plus.

Proven experience (4- 6 years) in a sales management role, with at least 1-3 years of experience leading a virtual or hybrid sales team.

Experience in the healthcare, health tech, BFSI industry is a strong advantage.

Demonstrated track record of achieving and exceeding sales targets in a consultative sales environment.

Exceptional leadership skills with a hands-on, detail-oriented approach to management.

Solid analytical and problem-solving abilities, with a data-driven approach to sales management.

Proficiency in CRM software and sales analytics tools.

A deep understanding of patient-centric sales and the ability to instill this philosophy in a team.

📌 Sales Team Lead (Mumbai)
🏢 Qi Lifecare
📍 Mumbai