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Sales Supervisor

Key Responsibilities

Sales Management

- Drive and achieve sales targets, KPIs, and profitability goals.
- Achieve or exceed sales, KPI, and profitability objectives.
- Prepare and analyze sales reports and provide insights to improve performance.

Customer Experience
- Deliver high standards of customer service and engagement on the sales floor.
- Assist customers in selecting products and resolving customer concerns or conflict situations.
- Build and maintain a positive shopping experience for customers.

Store Operations
- Oversee daily store operations, including opening and closing procedures.
- Conduct pre-sale preparation of goods, including:
- Verifying product names, quantities, completeness, and pricing.
- Ensuring labeling compliance.
- Unpacking and inspecting the appearance and quality of goods.
- Arrange and display merchandise according to company visual merchandising standards and international guidelines.
- Monitor product availability on the sales floor and ensure accurate pricing and labeling.
- Check product quality and expiration dates where applicable.

Inventory Management
- Manage stock levels and ensure product availability on the sales floor.
- Conduct regular inventory counts and stock checks.
- Ensure required sizes and styles are available for customers.

Product Knowledge
- Maintain a thorough understanding of product features, quality, pricing, care instructions,



and intended use.
- Recommend substitute, related, and new products to customers when appropriate.

Visual Merchandising
- Maintain store presentation and visual merchandising standards.
- Ensure merchandise is displayed attractively and according to company guidelines.

Communication & Teamwork
- Foster effective communication within the store team and with other departments.
- Support collaboration to achieve business objectives.

Compliance
- Adhere to company policies, procedures, safety regulations, and hygiene standards.
- Ensure compliance with all legal and operational requirements.

Skills and Competencies Customer Service & Communication
- Strong customer service orientation.
- Excellent communication and interpersonal skills.
- Ability to handle customer concerns professionally.

Problem-Solving & Analytical Skills
- Robust analytical and problem-solving abilities.
- Ability to make sound decisions in a fast-paced retail environment.

Technology
- Proficiency in retail software and POS systems.

Self-Leadership
- Ability to work independently and efficiently.
- Strong time management skills.
- Ability to manage personal emotions and workplace challenges effectively.

Physical Requirements
- Ability to continuously walk and move throughout the store.
- Requires effective use of speaking, hearing, near and far vision, depth perception, and field of vision.

Experience
- At least 1 year of experience in a retail environment is preferred and will be considered an advantage.

📌 Sales Executive (Patiala)
🏢 Puma
📍 Patiala