Role

Area Operations Manager

Key Responsibilities

- Manage a team of Operations Manager and Customer Service Manager of respective Loan Center
- Responsible for Disbursements of all products in the Loan Center
- Responsible of satisfactory services to Customer at the Loan Centers
- Training the team to handle activities as per prevailing policies
- Monitoring and Tracking Operations and Customer Service Metrics
- Coordinate with Central Operations during daily course of activities
- Coordinate with Credit & Sales stakeholders ensuring smooth flow of Operational Activities
- Aim at reduction of Concurrent Audit and Internal Audit observations

9.

Managing

Customer escalations and provide resolutions to all the complaints

- Ensuring achievement of Championship of Operations and Customer Services
- Organizing comprehensive induction training and handholding till current Joiners settle down
- Ensure achievement of Cross Sell targets of the Loan Center




- Responsible for office Administration & Lobby Management of Loan Center

14.

Monitor Vendor

Relationship

- Ensure that the Loan Centers complies with all the regulatory as well as bank policies

Qualifications

Optimal qualification for success on the job is:

- Post-graduation / Graduation from a recognized institute

Role Proficiencies

For successful execution of the job, the candidate should possess the following:

- Knowledge of banking products and services
- Knowledge of regulatory guidelines and norms
- Good communication (both verbal and written) skill in both English and the local language
- Ability to manage complex client situations
- Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Ability to handle pressure and meet deadlines

Refer to the

📌 RO:RL - Area Operations Manager (Chennai)
🏢 Axis Bank
📍 Chennai