Role & responsibilities :

- Team Leadership: Train, mentor, and guide junior retention and support team members.

- Retention & Success Strategy: Build and execute strategies that increase client satisfaction, boost engagement, and reduce churn.

- Direct Support & Inquiry Handling: Manage customer calls and inquiries, resolve escalations swiftly, and deliver personalized solutions.

- Consumer Psychology: Identify reasons for user drop-off and use empathetic, persuasive communication to re-engage users.

- Performance Tracking: Monitor key metrics like CSAT and retention rates to continuously improve team playbooks.

Preferred candidate profile

- Experience: 1+ years in customer retention, support, or client success,



including experience managing or training junior staff.

- Customer-Centric Background: Proven track record of handling direct customer inquiries and improving satisfaction.

- Core Skills: Strong objection-handling, and good sales skills.

- Communication: Exceptional verbal and written skills with a knack for building trust.

Join us to:

- Work in a fast-paced, collaborative, and cutting-edge environment.

- Be part of a growing fitness platform focused on making workouts enjoyable.

- Career growth based on performance.

📌 Retention Lead (Faridabad)
🏢 Hobit Technologies
📍 Faridabad