Vietnom at Kenilworth Hotel, Kolkata is seeking an experienced Restaurant Manager to lead the restaurant’s day-to-day operations and service team.
The ideal candidate will be a hands-on hospitality professional with strong leadership skills, excellent guest engagement abilities and a thorough understanding of premium restaurant operations. Candidates with experience in reputed 4-star or 5-star hotels will be preferred, while experienced professionals from premium standalone restaurants are also encouraged to apply.
Key Responsibilities
- Manage the overall day-to-day operations of the restaurant.
- Lead, supervise and develop the Food & Beverage service team.
- Maintain high standards of service, hospitality, grooming and operational discipline.
- Ensure an excellent guest experience and personally handle guest feedback and service recovery.
- Conduct daily team briefings and ensure effective coordination between the restaurant, bar and kitchen.
- Manage reservations, table allocation and smooth service flow during peak periods.
- Drive revenue through effective floor management, upselling and suggestive selling.
- Prepare duty rosters and manage staffing requirements.
- Train team members on service standards,
menu knowledge and guest interaction.
- Monitor operating equipment, inventory, breakages and restaurant-related costs.
- Ensure adherence to hygiene, food safety and hotel SOPs.
- Work closely with the F&B; leadership and culinary team on restaurant promotions, events and operational initiatives.
Candidate Requirements
- 7+ years of experience in Food & Beverage Service.
- Relevant experience as a Restaurant Manager or Assistant Restaurant Manager.
- Experience with a reputed 4-star/5-star hotel or premium standalone restaurant preferred.
- Degree or Diploma in Hotel Management / Hospitality Management preferred.
- Excellent communication skills with fluency in English.
- Strong leadership, team-management and interpersonal skills.
- Excellent guest-handling and complaint-resolution abilities.
- Strong understanding of restaurant operations, service standards and cost control.
- Knowledge of Oracle MICROS Simphony and Petpooja preferred.
- Well-groomed, professional and comfortable working in a fast-paced restaurant setting.