Role & responsibilities

- Customer Interaction: Serve as the primary point of contact for customers seeking radiology services.Answer inquiries, provide information and guide customers through the scheduling and preparation process for radiology tests.

- Appointment Coordination: Assist customers with scheduling and rescheduling radiology appointments. Confirm appointments and follow up with customers and radiology centres to ensure seamless service.

- Documentation & Records Management:Maintain accurate records of customer interactions and appointments.Ensure all necessary documentation is completed and properly stored.

- Service Excellence: Provide exceptional customer service by addressing concerns and resolving issues professionally. Ensure a positive customer experience and work towards resolving any conflicts.

- Effective Communication: Provide customers with clear instructions on test preparation. Address queries related to appointments and radiology procedures.

- Compliance & Confidentiality:



Adhere to regulatory requirements and maintain strict patient confidentiality.

Preferred candidate profile

- Educational Background: Preferred background in healthcare, radiology, or customer service.

- Experience: Prior experience in customer service is preferred.

Experience in radiology or medical imaging services is an advantage.

- Communication Skills: Strong verbal and written communication skills. Ability to communicate effectively with both customers and healthcare professionals.

- Customer Handling: Ability to manage difficult situations with empathy and professionalism.

- Technical Proficiency: Comfortable using computer systems and software for managing appointments and records. Basic knowledge of medical terminology related to radiology is a plus.

- Flexibility: Willingness to work flexible schedule, including evenings and weekends, if required.

📌 Radiology Customer Service Representative - Gurgaon (Gurugram)
🏢 TATA 1 MG
📍 Gurugram