Team Lead – Quick CommerceLocation: Coimbatore

Department: Operations

Reporting To: Co-Founder

Employment Type: Full-time

Experience: 2–4 Years

Mail to: [email protected]

Job SummaryWe are looking for a Team Lead – Quick Commerce who will play a key role in ensuring seamless operational execution, strong client relationships, and team scalability in a fast-paced, high-growth environment.

The role involves working closely with key clients and brands, leading and mentoring junior team members, building efficient operational processes, maintaining structured documentation, and contributing insights toward improving internal tools and the company’s tech stack.

The ideal candidate should be hands-on, process-oriented, data-driven, and comfortable working in the fast-moving quick commerce ecosystem, where agility, accuracy, and speed are critical.

Key Responsibilities1.

Client

Management & Relationship Building

- Work closely with key clients, brands, and aggregators to understand their business and operational requirements and ensure seamless service delivery.
- Act as the primary point of contact for key accounts, managing client relationships, escalations, and issue resolution.
- Build and maintain strong long-term relationships with clients.
- Collaborate with internal and cross-functional teams to meet client expectations and improve overall satisfaction.
- Regularly review account performance and identify opportunities for operational and business improvement.

2.

Quick Commerce

Operations & Campaign Management
- Manage and oversee day-to-day operations across Quick Commerce channels.
- Have a strong understanding of dark store analysis, PO management, inventory processes, product availability, and platform operations.
- Manage and monitor Quick Commerce paid campaigns and advertising activities.
- Track campaign performance, spends, revenue, ROAS, inventory availability, and other relevant business metrics.
- Identify opportunities to improve campaign performance, operational efficiency, and overall account growth.




- Coordinate with clients and internal teams to ensure campaigns and operational activities are executed accurately and on time.

3. Team Development & Scaling
- Lead, mentor, train, and support junior team members to maintain high productivity and operational standards.
- Develop training modules, SOPs, and onboarding materials to support team growth.
- Monitor team performance and provide regular guidance and feedback.
- Build a culture of accountability, collaboration, ownership, and continuous improvement.
- Support the leadership team in scaling the operations function as the business grows.

4.

Process

Setup & Optimization
- Build and standardize processes related to Quick Commerce operations, campaign management, PO, inventory, reporting, and client coordination.
- Identify operational gaps and inefficiencies and recommend process improvements or automation.
- Create scalable workflows to improve turnaround time and execution accuracy.
- Work closely with the leadership team to ensure operational processes are aligned with business goals.

5. Documentation & Reporting
- Prepare and maintain detailed SOPs, workflows, service guidelines, and operational documentation.
- Track relevant performance metrics and prepare actionable reports for clients and internal stakeholders.
- Analyze campaign and operational data to identify trends, gaps, and improvement opportunities.
- Ensure processes are properly documented and accessible for internal and cross-functional reference.

6. Tech Stack & Automation
- Work closely with product and technology teams to provide operational insights for improving internal tools and dashboards.
- Recommend automation opportunities that can improve productivity and reduce manual effort.
- Contribute ideas for feature improvements, integrations, dashboards, and reporting systems.




- Participate in product testing and feedback sessions to improve platform performance and usability.

Qualifications & Experience
- Bachelor’s Degree (UG) or Master’s Degree.
- Minimum 2–4 years of relevant experience.
- Relevant experience working with Quick Commerce, E-commerce, D2C brands, or marketing agencies.
- Solid hands-on understanding of the Quick Commerce ecosystem and operations.

Must-Have Requirements
- Hands-on Quick Commerce experience.
- Quick Commerce Ads Management / Paid Campaign Management experience.
- Strong understanding of dark store analysis, PO management, inventory processes, and platform operations.
- Experience in client and relationship management.
- Excellent verbal and written communication skills.
- Excellent numerical aptitude and strong analytical skills.
- Ability to interpret campaign, sales, inventory, and operational data.
- Experience in mentoring or managing junior team members.
- Strong stakeholder management and problem-solving skills.
- Proficiency in MS Excel and Google Sheets and experience working with reporting tools/dashboards.

Preferred Skills
- Experience working with brands, e-commerce companies, Quick Commerce platforms, or digital/e-commerce marketing agencies.
- Familiarity with CRM, ERP, internal dashboards, or automation tools.
- Experience creating SOPs and scaling operational processes.
- Experience working directly with founders or senior leadership teams.
- Immediate joiners or candidates with shorter notice periods will be preferred.

Key Attributes
- Hands-on and detail-oriented with a strong “get-things-done” attitude.
- Strong sense of ownership and accountability.
- Excellent relationship-management capabilities.
- Strategic thinker with strong execution skills.
- Tech-savvy and data-driven in decision-making.
- Comfortable working with numbers and performance metrics.
- Adaptable to changing priorities in a fast-paced, high-growth environment.

CompensationCompetitive salary package based on experience and current/past compensation, along with performance-linked incentives and ESOP benefits.

📌 Quick Commerce Lead (Coimbatore)
🏢 EQ-REV
📍 Coimbatore