. A person should have 1-3 years of experience in Customer Service & specifically calling exp is a must & should have good MS Office expertise.

- Day to day Responsibilities include:
- Daily Audits & Evaluations
- Timely Feedback
- Keen eye for Process improvements
- Policy and process Rollout from time to time
- Knowing our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide qualified customer support.

Qualifications and Education Requirements
- Graduate/MBA from any stream,
- 1-3 years of Voice and non-voice experience in any industry, Preferred Startup/BPO/ NBFC/ Banks
- Ready to work Mon-Sat, Working hours 10:00- 7:00 PM, and will be flexible to stretch working hours proactively if required.
- Excellent Customer Service & People Attitude
- Should be 3 & above in scorecards metric
- Should be ready to relocate to Delhi or Bangalore permanently
- Should not be in pip or counseling or resignation period

📌 Quality Coach (Pune)
🏢 EarlySalary Services
📍 Pune