Key Responsibilities

Contract and Statement of Work (SOW) Management

- Develop a solid understanding of Statements of Work (SOWs), Change Orders (COs), and client contracts.
- Review contractual documents to understand project scope, deliverables, timelines, acceptance criteria, and commercial terms.
- Track contractual obligations and notify engagement teams of potential deviations from agreed commitments.
- Ensure all project deliverables align with contractual requirements.

Timecard and Resource Governance

- Support the administration of timecard systems and ensure resources accurately record hours against assigned projects.
- Monitor timesheet compliance and resolve discrepancies with project teams.
- Assist with resource onboarding, extensions, and engagement approvals.

Reporting and Data Management

- Proficiency with project and portfolio management tools (e.g., ServiceNow, SharePoint, MS Project, Jira, PlanView, or similar).
- Maintain and analyze project and resource data within Power BI dashboards and operational databases.
- Partner with Finance, Delivery, and Operations teams to correct inaccurate data.

Engagement Tracking and Governance

- Maintain comprehensive records of active engagements, deliverables, milestones, and client approvals.
- Track project acceptance criteria and document customer sign-offs.
- Manage monthly status reporting, including:

- Project progress

- Resource utilization

- Financial status

- Deliverable completion status

Risk and Issue Management

- Use Risk Register as a tool to identify discrepancies
- Escalate issues to appropriate stakeholders when required.
- Support corrective action planning and follow-up activities.





Ticketing and Resource Approval Processes

- Submit and track requests for resource onboarding, extensions, and project approvals.
- Ensure approvals are obtained in accordance with organizational policies and procedures.

Customer Satisfaction Management

- Coordinate Customer Satisfaction (CSAT) surveys twice annually.
- Track survey responses and follow up with customers to improve participation.
- Collaborate with Sales and Engagement Managers to address customer feedback.
- Maintain records of customer satisfaction trends and action plans.

Documentation and Compliance Management

- Maintain organized client engagement folders and project repositories.
- Ensure all required documentation is properly stored and accessible.
- Manage complaint documentation and escalation records.
- Verify that project records comply with organizational standards and audit requirements.

Required Skills and Qualifications

- Bachelor's degree in Business Administration, Project Management, Finance, Information Systems, or related field.
- Experienced in PMO, Project Coordination, Delivery Operations, or Engagement Management support.
- Strong understanding of project lifecycle management and delivery governance.
- Experience working with SOWs, Change Orders, contracts, and commercial documentation.
- Familiarity with financial concepts such as bill rates, margins, budgets, and resource costing.
- Experience using Power BI, reporting tools, and project management systems.
- Strong analytical and organizational skills.
- Excellent written and verbal communication abilities.
- Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint.

📌 Project Manager (Bengaluru)
🏢 Everforth Quinnox
📍 Bengaluru