User Experience Research (UXR) PM (Vendor Role)

Location: Hyderabad

Experience: 8+ years

Responsibilities

Systems Building & Operational Excellence

Identify, architect and maintain solutions in end‑to‑end research lifecycle such as scalable participant recruitment and scheduling workflows.

Author, maintain, and enforce Standard Operating Procedures (SOPs) and playbooks that professionalize the research practice and ensure consistency across different product groups and stakeholders.

Creative Communication & Stakeholder Enablement

Create cross‑functional communication materials, including newsletters and executive‑ready updates that highlight UXR activities, insights, and ongoing programs to ensure visibility and alignment.

Facilitate consistent internal communication by sharing research outcomes, operational updates, and progress across the UXR team, enabling transparency and collaboration.

Research Operations, Scheduling & Program Support

Coordinate user panels and research sessions across platforms, including complex, non‑standard, or high‑stakes research engagements.

Manage scheduling of sessions at scale, proactively identifying dependencies, conflicts, and risks and resolving them before they become blockers.

Act as an operational partner to researchers, removing friction from research execution so teams can focus on insight generation.

Documentation & Process Management

Document UXR workflows, methodologies, and best practices to create clarity, repeatability, and operational resilience.

Manage and maintain IDC‑relevant stakeholder‑facing content on the CxD website, including customer stories, research reels, and outcome summaries—ensuring accuracy, accessibility, and impact.

Qualifications

Educational Qualifications

Preferred: Bachelor's or Master's degree in a creative field (Design, Communication, Media, or related discipline)



or an MBA with an interest in user research, customer engagement, or operations.

Additional consideration: Equivalent professional experience in research operations, program coordination, workshop facilitation, or design operations may be considered in lieu of a formal degree.

Required Qualifications

Experience in project coordination or program management within a research, design, or creative environment.

Proficiency in developing and coordinating workshops or events, preferably focused on customer engagement or executive alignment.

Preferred Qualifications

Robust communication skills, with demonstrated ability to craft impactful newsletters, updates, and workshop materials that effectively convey research insights.

Strong organizational skills, with attention to detail and experience managing schedules, tracking project progress, and maintaining documentation.

Workshop expertise, including familiarity with designing and facilitating interactive sessions for executive or high‑impact audiences.

Familiarity with Microsoft tools such as SharePoint, Teams, and Excel, as well as design and research tools like Figma, Sketch, or Jira.

Process‑focused mindset, with experience documenting and standardizing workflows to drive operational efficiency.

Customer‑focused orientation, with an understanding of user research and its role in driving innovation and inclusivity.

Key Competencies for Success

Operational Excellence: Ability to manage schedules, coordinate logistics, and maintain accuracy in project tracking.

Strategic Execution: Ability to balance strategic planning with hands‑on operational execution to deliver impactful workshops and processes.

Customer Empathy: Strong understanding of customer needs and the ability to translate insights into compelling workshops and deliverables.

Adaptability: Proactive problem‑solving and responsiveness to evolving team needs.

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