Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations,
through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.
Job Family Definition for Mgr, Progr Mgmt Office: Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer
Engagement Roadmap and Global Method. May perform responsibilities as a member of an
Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.
Management Level Definition
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of current ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Leads and/or provides expertise to functional project teams and may participate in crossfunctional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients.
Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives.
May provide mentoring and guidance to lower level employees.
Responsibilities
Manages customer project delivery.
Revenue as detailed in Impact section.
Very large/ complex/ single or multiple region.
High risk.
High complexity legal and commercial issues.
Manages project financials including P&L.;
Meets or exceeds SOAR approved budgets.
Provides reliable financial forecasts to themanagement.
Manages business development.
Identifies and develops new opportunities with client.
Supports early qualification and opportunity assessment for large and complex opportunities.