Experience: 1 - 4 years

Job Location: Pune

Core Responsibilities

- Build and upgrade training modules/content related to product, process and soft skills.
- Manage induction of new joiners.
- Identify the Training Needs of an Individuals (TNI ) related to contact Centre.
- Handle weekly, monthly, quarterly training operations ( Query handling, training calendar creation, MIS reporting) and logistics.
- Manage end to end (content preparation, delivery , effectiveness measurement ) training programs related to Contact centre.
- Preferably having knowledge of preparing AV ( Audio Visuals ) modules

Skillsets Required

- Proficiency in MS Office.
- Adaptable, adaptable and Attitude to learn.
- Excellent Communication and interpersonal skills.
- Undertake training refreshers as per requirement
- Classroom presence and class management

Academic Qualifications

- Graduate / Postgraduate
- Additional qualification of training is favourable

📌 Process Trainer (Pune)
🏢 EarlySalary Services
📍 Pune