Position: PLM Support Engineer

Experience: 3 to 8 Years

Location: Bangalore / Pune / Chennai / Hyderabad (or as applicable)

Employment Type: Full-Time

Job Summary

We are seeking a highly skilled PLM Support Engineer with 3 to 8 years of experience in supporting and maintaining Product Lifecycle Management (PLM) applications. The ideal candidate will be responsible for providing L2/L3 production support for PLM platforms such as PLM Support ,Teamcenter, Aras Innovator, and SmarTeam, ensuring stable operations, timely incident resolution, and continuous process improvement. The role involves troubleshooting workflows, CAD integrations, BOM management, release processes, and collaborating with global cross-functional teams to deliver high-quality support.

Key Responsibilities

Production Support & Incident Management

- Provide L2/L3 production support for PLM applications including Teamcenter, Aras Innovator, and SmarTeam across production and non-production environments.
- Act as the primary point of contact for business users for PLM operational, application, and workflow-related issues.
- Manage incidents, service requests, problem tickets, and change requests within agreed SLA timelines.
- Perform impact analysis and prioritize tickets based on business criticality.

PLM Functional Support
- Support Engineering Change Management (ECM/ECR/ECO) processes and workflows.
- Manage and troubleshoot complex BOM (Bill of Material) structures and product data issues.
- Support product release processes, document lifecycle management, and workflow execution activities.
- Assist users with process adherence, workflow execution, and system functionality.

CAD & Integration Support
- Provide support for CAD integrations with Siemens NX, CATIA, and related engineering applications.
- Troubleshoot CAD data loading,



synchronization issues, and integration failures.
- Investigate dataset validation failures, translator issues, and CAD file management problems.

Workflow & System Administration Support
- Troubleshoot workflow integration issues, dispatcher failures, workflow processing delays, and PDF generation errors.
- Support vault server management, job server monitoring, and scheduled background jobs.
- Monitor workflow execution and system performance to ensure application availability and stability.
- Analyze system bottlenecks impacting user performance and workflow processing.

Root Cause Analysis & Continuous Improvement
- Conduct Root Cause Analysis (RCA) for recurring production incidents.
- Implement corrective and preventive actions to reduce ticket volumes and improve system reliability.
- Identify opportunities for automation and process improvements within PLM support operations.
- Maintain knowledge articles, support documentation, and troubleshooting guides.

Reporting & Stakeholder Management
- Generate and publish support metrics, incident reports, ticket trend analysis, and SLA compliance reports.
- Provide regular status updates to management and key stakeholders.
- Coordinate with development, infrastructure, database, and global support teams for issue resolution and deployments.
- Participate in release validation, patch deployment, and post-deployment support activities.

Required Technical Skills

PLM Technologies





- Strong experience in at least one or more PLM applications:

- Teamcenter

- Aras Innovator

- SmarTeam

Functional Knowledge
- Engineering Change Management (ECR/ECO/ECN)
- Product Structure Management
- BOM Management
- Workflow Management
- Release Management
- Document Management

CAD Integration
- Siemens NX
- CATIA
- CAD Data Management

Technical Skills
- SQL Queries and Database Fundamentals
- PLM Data Model Understanding
- Workflow Configuration and Troubleshooting
- Dispatcher Monitoring
- PDF Generation Processes
- Job Server and Vault Management
- Application Log Analysis

Support Tools
- ServiceNow / Jira / Remedy
- Incident & Change Management Tools
- Monitoring and Reporting Tools

Desired Qualifications
- Bachelor's degree in mechanical engineering, Computer Science, Information Technology, or related field.
- 3 to 8 years of experience in PLM application support.
- Experience in global production support environments.
- Knowledge of ITIL processes and best practices.
- ITIL certification is preferred.

Required Soft Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work with global and cross-functional teams.
- Customer-focused approach with strong ownership mindset.
- Ability to work in rotational shifts and provide production support when required.
- Solid documentation and reporting skills.

Preferred Skills
- Teamcenter BMIDE knowledge.
- Teamcenter Active Workspace exposure.
- Aras administration/support experience.
- Understanding of manufacturing and engineering business processes.
- Exposure to deployment and release management activities.
- Experience in performance tuning and application monitoring.

📌 PLM Support Engineer _ (3 - 8 yrs) (Bengaluru)
🏢 Infosys
📍 Bengaluru