Job DescriptionKey Responsibility

N

n
- Support clients on phone, email or remote support tools in using and deriving maximum value from the application
N
- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
N
- Proactively build strong customer relationships
N
- Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
N
- Solutionize either through configurations or workarounds to address client specific requirements
N
- Develop competence in the use of all the information systems used in implementation of the application
N
- Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any:
N
- Experience in GreytHR &Zendesk;
N

nQualification and Experience:

N

n




- Any Graduate with2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
N
- Excellent client handling skills
N
- Domain knowledge in Indian Payroll is mandatory
N
- Thorough knowledge of Indian Payroll statutory compliance will be an advantage
N
- Highly Customer Focusedwith ability to listen and engage customers to achieve desired outcome
N
- Excellent verbal and written English communication skills
N
- Excellent skills on effective telephone and email communication
N
- Apart from English, familiarity in either Hindi, & other language's would be added advantages
N

nHigh degree of patience Benefits:

N

n
- Excellent Opportunity to be involved in high impact work and progressive learning setting.
N
- Outstanding team members & energy filled work environment.
N
- Competitive salary. External Skills And Expertise
N
- Indian Payroll Knowledge
N
- Good Written & Verbal Communication
N
- Experience into Customer Support
N

📌 Payroll Support (Bengaluru)
🏢 Greytip Software Private
📍 Bengaluru