Key Responsibilities:

- • Execute and process orders for IVD products including reagents, kits, and diagnostic instruments

- • Coordinate with sales team for order confirmation, pricing, and customer requirements

- • Ensure proper handling of temperature-sensitive and time-critical diagnostic products

- • Plan and coordinate dispatches with logistics partners to ensure timely delivery to hospitals, labs, and institutions

- • Maintain complete documentation including invoices, delivery challans, batch details, and warranty certificates

- • Ensure compliance with regulatory requirements applicable to IVD products (batch traceability, expiry tracking, etc.)

- • Track order lifecycle from receipt to delivery and proactively resolve delays or issues

- • Coordinate with warehouse for stock availability, FEFO (First Expiry First Out) management, and inventory updates

- • Handle returns, replacements, and complaint resolution, especially for damaged or expired products

- • Support tender/Government orders (GeM, institutional supplies) and ensure proper documentation submission

- • Maintain communication with customers regarding order status, dispatch details, and delivery timelines

- Required Skills & Competencies:

- • Knowledge of IVD products (reagents,



consumables, analyzers) and handling requirements

- • Understanding of cold chain logistics and sensitive product handling

- • Robust coordination and follow-up skills

- • High attention to detail, especially for batch, expiry, and documentation accuracy

- • Good communication skills for dealing with hospitals, labs, and vendors

- • Proficiency in MS Excel and ERP systems

- Qualifications & Experience:

- • Bachelors degree (Science preferred – Microbiology, Biotechnology, Life Sciences)

- • 1–3 years of experience in IVD distribution / healthcare supply chain / pharma distribution

Key Performance Indicators (KPIs):

- • Timely order processing and delivery

- • Accuracy in documentation and batch tracking

- • Zero/Minimal errors in cold chain handling

- • Customer satisfaction and issue resolution time

- • Compliance with regulatory and quality standards

Preferred Attributes:

- • Experience in handling government tenders and GeM portal orders

- • Ability to manage urgent and critical hospital orders efficiently

- • Experience in working with diagnostic labs and hospital procurement teams

📌 Order Processing Assistant (Raipur)
🏢 Matrix Lifesciences
📍 Raipur