Company: Devprayagjal

Location: Dehradun, Uttarakhand

Work Location: Doon IT Park, Sahastradhara Road, Govind Vihar, Dehradun – 248013

Job Type: Full-time

Experience: 0–2 years

Department: Order Management & Customer Support

About Devprayagjal

Devprayagjal is a growing spiritual products brand serving customers across India. We are looking for a responsible and proactive Order Management & Customer Support Executive to manage customer communication and ensure smooth order delivery.

The candidate will be responsible for handling customer follow-ups from the time an order is received until it is successfully delivered.

Key Responsibilities

- Call customers to confirm orders and verify delivery addresses.
- Confirm product details, order value, and customer's availability to receive the parcel.
- Follow up with customers who do not answer calls.
- Communicate with customers through phone calls and WhatsApp.
- Monitor orders and shipment statuses regularly.
- Follow up on Undelivered, NDR and Delivery Attempted orders.
- Contact customers to check whether the delivery executive actually called or visited.
- Coordinate with customers for genuine re-delivery attempts.
- Identify and handle cases of false/incorrect delivery attempts.
- Raise complaints with Shiprocket when a genuine delivery attempt has not been made.
- Send emails and make calls to Shiprocket/customer support for delivery-related issues.
- Follow up with Shiprocket until the issue is resolved.
- Proactively follow up on orders at risk of RTO (Return to Origin).
- Maintain proper records of customer calls,



order status, NDRs and follow-ups.
- Ensure that no important customer or delivery follow-up is missed.

Requirements
- Positive communication skills in Hindi.
- Basic English communication skills.
- Comfortable making customer calls throughout the day.
- Basic knowledge of WhatsApp, Email and Excel/Google Sheets.
- Good follow-up and organizational skills.
- Patient and polite while dealing with customers.
- Ability to handle multiple orders and follow-ups.
- Responsible and willing to take ownership of tasks until they are completed.

Experience Candidates with experience in customer support, telecalling, e-commerce, order management, logistics or delivery coordination will be preferred.

Freshers with good communication skills are also welcome to apply.

What We Are Looking For

We need someone who doesn't just make calls but takes ownership of the order until it is delivered.

The ideal candidate should be proactive, responsible, comfortable with regular follow-ups, and capable of coordinating effectively with both customers and logistics teams.

Key Performance Areas

- Order confirmation
- Address verification
- Customer follow-up
- Successful delivery
- NDR resolution
- RTO prevention
- Delivery issue resolution
- Accurate order tracking and reporting

Job Location Doon IT Park, Sahastradhara Road, Govind Vihar, Dehradun, Uttarakhand – 248013

Job Type: Full-time

Work Location: In person

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Order Management & Customer Support Executive (Dehradun)
🏢 Devprayagjal
📍 Dehradun