We are looking for a dedicated and flexible Front Office Executive / Guest Relations Associate for our residency in Tiruvannamalai. The ideal candidate will manage guest bookings, online channels, and daily operations.
Key Responsibilities
Guest Operations : Manage smooth guest check-ins, check-outs, and billing.
Review Collection: Proactively collect and encourage positive reviews from customers upon checkout.
OTA Management: Handle online bookings via Booking.com, Agoda, and other channels.
Lead Follow-up: Track and convert booking inquiries and leads into reservations.
Multi-tasking : Assist with room service operations if regular service staff is unavailable.
Shift & Working Conditions Shift Duration: 12-hour shifts.
Timings: Rotational shifts (includes both day and night shifts). Flexibility:
Must be willing to extend working hours when operationally required.
Weekly Off: One day off per week (strictly on a weekday).
Requirements Includes night shift and operational requirements. Languages: Fluent in Tamil and basic English are required. Knowledge of Telugu is a solid advantage.
Skills: Basic computer knowledge and good communication skills .