JD- Team lead/ Manger – Operations

Location: Bengaluru, India

Type: Full-time

Industry: Pet care Platform

Experience Required: 4–5 years

About PawSpace

PawSpace is one of Bengaluru’s leading pet services platforms, offering grooming,

training, boarding, and more — all delivered at the pet parent's doorstep. we offer convenient, reliable, and compassionate care for pets across Bengaluru. Join us to be part of a pet-loving community that’s transforming how pet services are delivered.

Role Overview

At PawSpace, you will be responsible for end-to-end execution of our grooming services. You will manage and coordinate grooming teams across multiple zones,

ensure on-time and high-quality delivery, and maintain seamless communication with customers, groomers, and internal teams. You will play a key role in ensuring operational efficiency, customer satisfaction, and team productivity.

Key Responsibilities

Groomer Management

- Manage daily allocation of grooming orders to field teams across Bangalore.
- Track attendance, punctuality, and grooming team behavior.
- Monitor service quality and collect regular feedback from customers.
- Conduct regular grooming audits and performance evaluations.

Operational Coordination

- Manage daily grooming schedules, ensuring optimal time utilization and route planning.
- Coordinate reschedules, cancellations, and urgent assignments.
- Liaise with logistics team for tools, product delivery, and vehicle readiness.

Service Quality & SOP Compliance

- Ensure grooming SOPs are followed strictly for all services (bath,



basic grooming,

makeover, etc.).

- Implement hygiene and pet safety standards across all teams.
- Handle grooming complaints/escalations and resolve them within SLA.

Reporting & Insights

- Maintain dashboards for daily bookings, completion rates, cancellations, and payments.
- Track revenue performance by team, area, and service type.
- Provide insights on bottlenecks or areas for improvement.

Inventory & Tools Management

- Maintain stock levels of grooming supplies and coordinate restocking.
- Monitor tool usage, wear and tear, and replacements.

Training & Onboarding

- Work closely with grooming trainers to onboard and train new hires.
- Conduct refresher training on grooming techniques and customer etiquette.
- Promote cross-training and skill development within the team.

Requirements

- Bachelor's degree in Business, Marketing, or a related field preferred.
- 2–5 years of experience in operations or service delivery (pet industry preferred).
- Strong people management and team coordination skills.
- Comfortable using operational dashboards, Excel, and service apps.
- Robust problem-solving and decision-making ability.
- Excellent communication skills in English, Kannada, and Hindi (preferred).
- Passionate about animals and delivering a high-quality pet care experience.

What You’ll Gain

- Be part of a fast-growing startup in the pet care industry.
- Opportunities for career advancement and learning.
- Pet-friendly work environment with a young, enthusiastic team

📌 Operation Executive (Bengaluru)
🏢 PawSpace
📍 Bengaluru