Responsibilities

- Oversee daily technology operations, ensuring services are delivered reliably and in accordance with agreed service levels.
- Manage operational processes including incident management, change management, and problem management aligned to ITIL best practices.
- Coordinate cross-functional teams to maintain operational stability and drive continuous service improvement.
- Monitor operational KPIs and produce regular reporting for leadership on service health, risks, and capacity.
- Identify and implement process improvements to increase efficiency, reduce costs, and improve service quality.
- Manage vendor relationships and ensure contractual obligations are met.
- Support business continuity and disaster recovery planning activities.

Qualifications

- Solid understanding of IT operations, ITIL frameworks, and managed services delivery.
- Proficiency with ITSM tools (ServiceNow) and operational monitoring platforms.
- Solid leadership, problem-solving, and organizational skills.
- Excellent communication and stakeholder management capabilities.

📌 Operation Manager (Gurugram)
🏢 AIS business solution
📍 Gurugram