Customer Support Agent / Team Lead Non Voice

F2F INTERVIEW IS MANDATORY

Pondicherry | Work from Office

Only candidates comfortable attending the F2F interview in Pondicherry are requested to apply.

About the Role

Hiring Customer Support Agents and Team Leads for an international Non-Voice / Back-Office process.

Customer Support Agent

- Handle customer cases and requests.
- Verify customer/account information.
- Review transactions, charges and other details.
- Process refunds/adjustments as per guidelines.
- Maintain accurate records and case documentation.
- Escalate complex cases when required.
- Follow SOPs, quality and data-protection guidelines.

Freshers & experienced candidates can apply.

Team Lead

- Manage and support the customer support team.




- Monitor SLA, productivity and quality.
- Handle escalations and complex cases.
- Ensure process adherence and timely case completion.
- Coach team members and prepare performance reports.

Key Skills Non Voice | Back Office | Customer Support | Chat Support | Email Support | Case Processing | Data Entry | MS Excel | Operations | SLA | Quality

6 days/week | 1 rotational week-off

Day/Afternoon Shift

F2F INTERVIEW IS MANDATORY Please apply only if you are comfortable attending the interview in Pondicherry.

📌 Offline Customer Support Agent OR Team Lead (Puducherry)
🏢 Innovalus Technologies
📍 Puducherry